Return & Replacement Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt/bill and packaging label as proof of purchase.

To start a return, contact us at glemasole@gmail.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at glemasole@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In case of receiving a wrong product, the packaging label and bill are mandatory for verification. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain products cannot be returned but may be eligible for replacement if they arrive damaged or defective. These include:

• 
  Perishable goods (such as food, flowers, or plants)
  
• 
  Custom products (such as special orders or personalized items)
  
• 
  Personal care goods (such as beauty products)
  
• 
  Hazardous materials, flammable liquids, or gases
  

We also do not accept returns on sale items or gift cards.

Replacement Policy

Some products are non-returnable but can be replaced if they are defective, damaged, or the wrong product is delivered (with packaging label + bill as proof). The replacement request must be raised within 7 days of delivery.

Exchanges

The fastest way to ensure you get the item you want is to request a return/replacement and, once approved, place a new order separately.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 12 business days have passed since your return was approved, please contact us at glemasole@gmail.com.

glemasole operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). glemasole is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at glemasole@gmail.com or contact us at loha,maharashtra,india , hanuman chowk , Loha, MH, 431708, IN

Welcome to Glemasole. These Terms of Service  govern your use of our website, products, and services. By accessing or purchasing from 
Glemasole , you  agree to be legally bound by these Terms.

If you do not agree, please do not use our services.

 General Information 

* Glemasole is an online eCommerce store offering \[fashion products/fitness/spritual/gadget/home decor/apparel/accessories, etc. 
  *These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.
  We may update or modify these Terms at any time, and your continued use of our services means you accept the changes.

       Eligibility 

* You must be at least 18 years old   or the age of majority in your jurisdiction to make a purchase.
* By using our services, you represent that the information you provide is accurate, complete, and up-to-date.

    Products & Services 

* We strive for accuracy in product descriptions, images, pricing, and availability. However, errors may occur.
* Glemasole reserves the right to correct errors, inaccuracies, or omissions, and to change or update information without prior notice.
* Products are subject to availability, and we may limit or cancel quantities purchased per person, per household, or per order.

    Orders & Payments 

* By placing an order, you agree to provide accurate billing, shipping, and payment details.
* All payments are processed securely through trusted third-party payment providers (Shopify Payments, PayPal, etc.).
* Glemasole reserves the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

   Shipping & Delivery 

* Shipping times may vary depending on your location and product availability.
* Glemasole is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
* Risk of loss transfers to you once the order has been handed over to the carrier.

   Returns, Refunds & Exchanges 

* Our  Return & Refund Policy (available on our website) governs eligibility for returns.
* Certain products may be non-returnable (e.g., sale items, intimate wear, or customized products).
* Refunds, if approved, will be issued to your original payment method within a reasonable timeframe.

Intellectual Property

* All content on glemasole.shop including logos, designs, images, text, graphics, and software, is owned or licensed by Glemasole.
* You may not copy, distribute, or use our intellectual property without written permission.

   Prohibited Uses 

You agree not to:

* Use our site or services for unlawful purposes.
* Impersonate another person or misrepresent your affiliation.
* Interfere with or attempt to bypass our website’s security features.
* Engage in fraudulent transactions or unauthorized access to our systems.

    Limitation of Liability 

* To the fullest extent permitted by law, Glemasole is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.
* Our liability, if any, will not exceed the purchase price of the product in question.

 Indemnification 

You agree to indemnify and hold harmless Glemasole, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising out of your use of our services or violation of these Terms.

  Third-Party Links & Services 

Our website may contain links to third-party websites. Glemasole is not responsible for the content, policies, or practices of those third parties.

   Privacy Policy 

Your use of our services is also governed by our Privacy Policy , which explains how we collect, use, and protect your personal information.

  Termination 

* We may suspend or terminate your access to our services if you violate these Terms.
* Upon termination, obligations such as payment of fees, indemnification, and intellectual property protections shall survive.

 Governing Law & Jurisdiction 

* These Terms are governed by and construed in accordance with the laws of India .
* Any disputes shall be resolved in the courts of  New Delhi, India. 

  Contact Information 

For questions or concerns about these Terms, contact us at:

📧 Email: [glemasole@gmail.com](mailto:glemasole@gmail.com) 
 🌐 Website: \[glemasole.shop]

✅ This document makes   Glemasole legally strong and safe    by:

* Covering orders, payments, refunds, and liability clearly.
* Protecting your intellectual property. 
* Giving you termination & indemnification rights.
* Avoiding loopholes that customers could exploit.

At Glemasole, we are committed to delivering your orders in a timely, reliable, and secure manner. This Shipping Policy outlines the terms and conditions under which we process, ship, and deliver products purchased from our online store. By placing an order, you agree to the terms of this policy.

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 Order Processing Time 
* 
* All orders are processed within *1–3 business days* (excluding weekends and holidays).
* In case of high order volumes, processing may take longer. Customers will be notified via email if there are any significant delays.

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 Shipping Methods & Delivery Timeframes 

We partner with reputable courier and logistics providers to ensure safe delivery.

* Standard Shipping (Domestic – India):  4–8 business days.
* *Express Shipping (Domestic – India):* 2–4 business days.
* *International Shipping:* 7–21 business days, depending on destination and customs clearance.

> Note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or customs inspections.

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 Shipping Rates 

* Shipping charges are calculated and displayed at checkout based on weight, delivery location, and shipping method.
* From time to time, we may offer *free shipping promotions*, which will be clearly mentioned on our website.

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 Order Tracking 

* Once your order has been shipped, you will receive a *shipping confirmation email* containing your tracking number and courier details.
* Customers are responsible for tracking their shipment once dispatched.

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 Address Accuracy & Non-Delivery 

* Customers must provide *accurate and complete shipping details* at checkout. Glemasole is *not responsible* for lost or undelivered orders due to incorrect or incomplete addresses provided by the customer.
* If a package is returned due to incorrect address or non-collection, the customer will be responsible for *reshipping costs*.

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 Customs, Duties & Taxes (International Orders) 

* International customers are responsible for *any customs duties, taxes, or import fees* imposed by their local government.
* Glemasole is not liable for delays caused by customs clearance.

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    Risk of Loss & Damages 

* All products are securely packaged before shipping.
* Risk of loss passes to the customer once the order is *handed over to the courier*. Glemasole is not liable for theft, loss, or damage during transit.
* If your package arrives damaged, please *contact us within 48 hours* with photographic evidence at *[glemasole@gmail.com](mailto:glemasole@gmail.com)*. We will assist with claims against the courier but cannot guarantee reimbursement.

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 Delays & Force Majeure 

Glemasole is not responsible for shipping delays caused by circumstances outside our control, including but not limited to:

* Natural disasters
* Strikes or labor disputes
* Government actions
* Transportation disruptions
* Pandemics or health emergencies

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 Order Cancellations & Changes 

* Orders cannot be cancelled or changed once they have been processed and shipped.
* If you need to update your shipping details, contact us at *[glemasole@gmail.com](mailto:glemasole@gmail.com)* within *12 hours of placing the order*.

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 Contact Us 

For any shipping-related queries, please reach out to:
📧 Email: *[glemasole@gmail.com](mailto:glemasole@gmail.com)*
🛍 Brand: *Glemasole*

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✅ *This policy legally protects you* by:

* Shifting responsibility for customs, taxes, and wrong addresses to customers.
* Limiting liability for courier delays, loss, or damages.
* Making customers responsible for reshipping costs.
* Covering force majeure (uncontrollable events).

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